Shipping Policy

At Cuprose, we are committed to delivering your orders quickly, safely, and reliably. We offer free worldwide shipping on all orders (including any applicable customs duties and taxes).

Processing Time

All orders are processed and shipped within 1-3 business days after payment confirmation (excluding weekends and holidays).

Estimated Delivery Times

• United States: 3-7 business days
• Hong Kong & Macau: 7-12 business days
• Other International Destinations: 10-20 business days

Please note that delivery times may vary due to customs clearance, carrier delays, or high order volumes during peak seasons. We are not responsible for delays caused by customs or postal services.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package directly through the link provided.

International Shipping & Customs

We ship from our US warehouse and cover all international shipping fees and import duties/taxes. However, some countries may have specific import restrictions on health supplements. If your order is held by customs, our customer service team will assist you promptly.

Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Changes can only be made before the order is processed for shipping.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.